Archive for the ‘General Info’ Category

Third Party BPO Form Fillers

Monday, October 6th, 2014

Some realtors make use of third party data services to handle their reporting.

Be aware that this is not always without risk. If you need to resort to third parties to handle your data processing, please do your due diligence. We have seen users lose clients as a result.

 

Check your spam

Saturday, August 30th, 2014

On occasion we will send out an email that makes an important announcements. For various reasons, we may not want to publish this information here on our website. When we do make an announcement, it is usually in your best interest to be aware of that information, as it may affect your bottom line.

In order not to miss out on important emails (and not just from us), please make it a habit to check your spam folder now and then. Usually it will be pure spam. But now and then, you may end up missing out on something important. Do not rely on your spam filter completely. Things are dynamic, and emails that were getting through may suddenly get treated as spam for any one of a dozen reasons.

So, check your spam folder now and then to make sure that there’s not something in there that you want to know about.

Some email service providers are, to put it politely, stupid, in that they have not thought their spam policies through very carefully. Valid emails end up in spam as a result, and the ISP’s attitude is that was  up to you, as the recipient, to make sure that mails that you want to receive, get through.

How you do that varies, and it will be up to you to figure this out. It could be as simple as adding the sender email address to your address book. In some extreme cases,  you might have to contact your ISP to let them know that you want to receive these emails. If this is the case, it might be easier to simply change your email provider :)

Exclusivity

Saturday, May 31st, 2014

From time to time we are approached by new clients who want to know whether we offer exclusivity in their area. While we understand the request, this is something that is impossible for us to deliver.  If we made such a promise, we’d likely find that it is broken through no fault of our own. So we don’t make any undertaking where we feel that we cannot deliver.

In several major metro areas, you should assume that our users are active. Usually your success rate will be an indication.

Most Asset Management Companies (AMC)s allow their users to control which areas they wish to be active in. This allows users a lot of flexibility, and we have in the years gone past, seen users located in one county suddenly covering several neighbouring counties as well as times get hard and the offers scarce. Most of our solutions offer filters, to either exclude or include specific zip codes. This is user configurable, and so there’s no practical way for us to control this.Even if we could, it’s not for us to limit what our users choose to do.

We do have users that actively compete with each other in an overlapping area. From this experience we know that all things being equal, the result is usually that the work made available in that overlapping area is split between them. Users are not always active at the same time.

Some AMCs impose daily and queue limits, and when work made available exceeds these limits, users have to  exit as they hit their quotas.

If you are in an area where we already have active users, you will have competition – but you’ll be in a fair fight, and very likely be able to get your share. Certainly it is likely to be more than you’re getting now, watching from the side lines.

The Mac market

Saturday, August 25th, 2012

Now and then we get asked if we have native Mac solutions. Sadly, the answer is no.

We are Mac users and we’d love to develop native Mac applications, but the ratio of Mac to Windows queries is something like 30+ to none.

Then there are options like Boot Camp, Parallels, VMWare and VirtualBox which let you run full blown Windows on your Mac. So currently not much sense to target the Mac natively. We already have a full time job just making sure that the software keeps pace with the changes that constantly take place.

Much the same applies to Linux.

Smart phones are a bit different. Currently, smart phones won’t compete with computer based solutions when it comes to highly competitive situations. However, not everything is super competitive, and the benefit of that mobility will have advantages in some cases.

 

Site update

Wednesday, January 18th, 2012

Updated to the latest release of wordpress. (3.3.1)

Order Volumes

Thursday, May 26th, 2011

The first few months of 2011 saw a substantial drop in order volumes. Things look to be improving slowly. We’re still a long way off the levels of last year for most AMCs, but compared to the first quarter, things have picked up. Hopefully the trend continues.

Broken websites

Tuesday, March 16th, 2010

Looks like the last wordpress update broke the site. We didn’t notice anything until today – probably because the headers were cached. If that’s the case, then we been showing the world an ugly header – Apologies.

Right now, we’re fully occupied with the getting the lastest LimaVictor project out the door, so we don’t have the time to address the issues on this site.

As a quick band aid – we’re swapping themes to provide a temporary solution. Sorry about that, but right now a pretty web site is not a priority. Happy clients are more important.

Payment Process – Escrow

Tuesday, March 2nd, 2010

We’ve been asked why we don’t offer payment processing.The simple reason is that using escrow seems to be the fairest way for two unknown parties to conduct business on the internet [wikipedia].

The big issue doing business on the internet is trust. From our point of view, the best way to handle this is to allow the client to control the process.

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Standard Features

Sunday, February 28th, 2010

The following list of features, is common to all our solutions.

Individual products will have in addition, have features only appropriate to the company in question.

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Site Change Alerts

Saturday, February 27th, 2010

If your business depends on a website, then any time the site makes changes, is a time to be on the alert. The probability of bugs being introduced with site changes is high – we’ve seen this with several recent site updates. Even when the site update has no bugs, there might be a change that will impact you.

We’ll be introducing a support page to announce the latest news about site changes.

Any reports we get of bugs and site changes will be made available here.

In future, when you encounter any wierd behavior, check there before you send in a report. Chances are that you are not the first person to encounter the issue. If you don’t find it listed, then please send us as much detail as you can, so that we can verify the issue.