Support–TeamViewer v10

December 10th, 2015

Teamviewer is by far the best tool for remote support. To support our clients we have a registered license. This means that clients can install and run TeamViewer without having to buy a license.

TeamViewer has just updated to version 11 (Decmeber 2015), which we will not be upgrading to. The software has been perfect for our purposes since version 9, and to us it looks like the updates since v9 are adding features which do not provide us with any measurable value for money at this time.

For now, we’ll stick with Version 10.  This is available for download from the teamviewer site and are perfect for our support purposes.

Download TeamViewer v10  (www.teamviewer.com)

Third Party BPO Form Fillers

October 6th, 2014

Some realtors make use of third party data services to handle their reporting.

Be aware that this is not always without risk. If you need to resort to third parties to handle your data processing, please do your due diligence. We have seen users lose clients as a result.

 

TeamViewer Remote support

October 6th, 2014

For some time now we have been using TeamViewer for remote support. Clients will be able to run teamviewer for support purposes without any cost implications. A custom link is available for this from us.

Altisource refresh available

October 6th, 2014

Altisource refresh version 1.4.78.25 is now available for download.

With this refresh we have dropped support for Windows XP. All current versions of Windows (Windows Vista/Windows 7 and Windows 8 and 8.1) are supported.

LV 1.3.90 release candidate

September 10th, 2014

Release 1.3.90 2014-09-10

Fixes a couple of issues and adds some improvements to the scheduler. Details are listed on the download page.

Check your spam

August 30th, 2014

On occasion we will send out an email that makes an important announcements. For various reasons, we may not want to publish this information here on our website. When we do make an announcement, it is usually in your best interest to be aware of that information, as it may affect your bottom line.

In order not to miss out on important emails (and not just from us), please make it a habit to check your spam folder now and then. Usually it will be pure spam. But now and then, you may end up missing out on something important. Do not rely on your spam filter completely. Things are dynamic, and emails that were getting through may suddenly get treated as spam for any one of a dozen reasons.

So, check your spam folder now and then to make sure that there’s not something in there that you want to know about.

Some email service providers are, to put it politely, stupid, in that they have not thought their spam policies through very carefully. Valid emails end up in spam as a result, and the ISP’s attitude is that was  up to you, as the recipient, to make sure that mails that you want to receive, get through.

How you do that varies, and it will be up to you to figure this out. It could be as simple as adding the sender email address to your address book. In some extreme cases,  you might have to contact your ISP to let them know that you want to receive these emails. If this is the case, it might be easier to simply change your email provider :)

AppraisalPort/TSI website update

August 28th, 2014

Our release candidate for the new site was made available on Tuesday and is being used by our testers. Looks good. Good news for users not in the test group is that the old version of the software actually also works fine.

We’re still working with a release candidate because the new AppraisalPort site is still only a few days old. It’s likely that that there could be a few changes in the near future- it’s unusual for any new release of a website not to have a couple of teething problems. Once the site looks to be stable, we’ll release a final update.

Third Party Service Providers

August 22nd, 2014

Recently, we’ve seen an increase in the number of third parties approaching us with a view to using our solutions. Some of them are upfront about who they are, but others pretend to be realtors. Whether their clients are aware of this or not is an open question.

Third party providers, in case you don’t already know, are service providers who for a small fee provide various additional services, like auto accept, form filling, etc. A few are US based, but mostly, they are located in India, Pakistan, and similar.

While we’re flattered by their interest, because it tells us that our solutions, instead of being ‘a best kept secret’, are starting to gain a reputation for competitiveness. We’re not intrested in working with high risk third parties. Our objective is to establish long term relationships, and so far we’ve been able to achieve that.

It’s a bit of a cliche to talk about ‘win-win’, but that is really what we’re about. Some people don’t get that. That’s ok with us, because fortunately, there are people that do get it.

Exclusivity

May 31st, 2014

From time to time we are approached by new clients who want to know whether we offer exclusivity in their area. While we understand the request, this is something that is impossible for us to deliver.  If we made such a promise, we’d likely find that it is broken through no fault of our own. So we don’t make any undertaking where we feel that we cannot deliver.

In several major metro areas, you should assume that our users are active. Usually your success rate will be an indication.

Most Asset Management Companies (AMC)s allow their users to control which areas they wish to be active in. This allows users a lot of flexibility, and we have in the years gone past, seen users located in one county suddenly covering several neighbouring counties as well as times get hard and the offers scarce. Most of our solutions offer filters, to either exclude or include specific zip codes. This is user configurable, and so there’s no practical way for us to control this.Even if we could, it’s not for us to limit what our users choose to do.

We do have users that actively compete with each other in an overlapping area. From this experience we know that all things being equal, the result is usually that the work made available in that overlapping area is split between them. Users are not always active at the same time.

Some AMCs impose daily and queue limits, and when work made available exceeds these limits, users have to  exit as they hit their quotas.

If you are in an area where we already have active users, you will have competition – but you’ll be in a fair fight, and very likely be able to get your share. Certainly it is likely to be more than you’re getting now, watching from the side lines.

Server Migration complete

September 5th, 2013

We outgrew our old server and had to switch to a new server. Took a bit longer than we planned for but it is finally done.